Terms & Conditions

By accessing or using Glassroom, you agree to these Terms & Conditions. If you are using Glassroom on behalf of a tuition centre or other organisation, you confirm you are authorised to accept these terms for it. You must be able to form a binding contract to use the service.

Glassroom is a tuition-centre management platform for Singapore — a tuition operating system covering leads, students, guardians, classes, attendance, billing and WhatsApp messaging (including Caitlin, our automated front-desk assistant).

Glassroom is currently in alpha / pilot and is provided free of charge. It is provided “as is”. Features may change, break or be discontinued at any time, and we make no uptime, performance or service-level (SLA) guarantees during the alpha. We recommend keeping your own records and not relying on Glassroom as a sole system of record during this period.

You agree to provide accurate account information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly if you believe your account has been compromised.

You agree not to use Glassroom to:

• do anything unlawful, abusive, fraudulent or harmful;
• send unsolicited bulk or spam messages over WhatsApp, or otherwise message people who have not opted in;
• breach WhatsApp’s or Meta’s policies; you must obtain recipients’ opt-in and comply with those platform terms;
• upload or transmit infringing or illegal content;
• reverse-engineer, scrape, probe, or interfere with the service, its security, or its underlying infrastructure.

You retain ownership of the data you input into Glassroom (including your students’, guardians’ and leads’ records). You grant Glassroom a limited, worldwide licence to host, store and process that data solely to provide and operate the service for you, and as described in our Privacy Policy.

Glassroom and its licensors own the platform, software, design and the Glassroom brand. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for your tuition operations. You may not copy, modify, distribute, sublicense or create derivative works from the service except as expressly permitted.

Glassroom relies on third-party services, including WhatsApp / Meta for messaging and payment-reference processing. Your use of those services is subject to the relevant third party’s own terms. You are responsible for lawful use and for ensuring your contacts have opted in and consented. Glassroom is not responsible or liable for third-party actions — for example, if Meta restricts, throttles or suspends a WhatsApp number.

Glassroom is free during the alpha. We may introduce paid plans in future with reasonable notice. Any pricing shown today is illustrative and not a binding offer.

Each party may receive non-public information from the other. Each party agrees to protect the other’s confidential information and to use it only as needed to provide or use the service.

To the maximum extent permitted by law, Glassroom is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability and non-infringement. This is especially the case during the alpha period.

To the maximum extent permitted by law, Glassroom will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, revenue or profits. Our total aggregate liability arising out of or relating to the service will not exceed the greater of the amount you paid us in the 12 months before the claim (which, during the free alpha, is zero) or SGD 100. Nothing in these terms limits liability that cannot be excluded under Singapore law.

You agree to indemnify and hold Glassroom harmless from claims, losses and expenses arising out of your misuse of the service, the data you input, or your messaging activity (including any failure to obtain recipient opt-in or to comply with WhatsApp/Meta policies).

We may suspend or terminate access if you breach these terms, to protect the service or other users, or as required by law. You may stop using Glassroom at any time. On termination, your right to use the service ends; we will handle any remaining data in line with our Privacy Policy.

These terms are governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore for any dispute arising out of or relating to these terms or the service.

We may update these terms as Glassroom matures. Material changes will be reflected in the “Last updated” date above; continued use after an update means you accept the revised terms.

For questions about these terms, contact titus@glassroom.cloud. This contact address may be updated as the product matures.