Terms of Service

These terms apply to every tuition business that uses Glassroom, the tuition-centre management platform at app.glassroom.cloud, and to the people it invites into its workspace. They are Schedule A of the Glassroom Service Agreement. A paying customer signs an Order Form that names its plan, fees and start date and incorporates these terms together with our Data Processing Addendum (Schedule B, restated for individuals in our Privacy Policy). If anything in an Order Form conflicts with these terms, the Order Form wins.

If you use Glassroom without a signed Order Form, for example during a pilot, these terms still apply, and references to the Order Form mean the plan, fees and dates we agreed with you in writing.

In these terms, “Glassroom”, “we” and “us” mean Titus Lowe trading as Glassroom Technologies (Singapore, UEN 53525389C), and “you” means the tuition business using the Service.

A.1.1We will provide the Service described in the Order Form with reasonable skill and care, and materially as described in our current product documentation and in-app guidance.

A.1.2We improve the Service continuously and may add, change or remove features. If a change materially reduces the core functions listed in the Order Form, we will tell you in writing at least thirty (30) days before it takes effect, and you may cancel under clause A.7 before then.

A.1.3The Service is a tool to run your tuition business. It does not replace your own accounting, legal or record-keeping duties. You remain responsible for checking invoices, attendance and balances before you rely on them.

A.2.1You may give access to your staff and tutors (“Users”). You are responsible for who you invite, for keeping login details secure, and for everything done in your workspace by your Users.

A.2.2Tell us promptly if you believe an account has been compromised. We may reset credentials or suspend a User to protect your data.

A.2.3You must give us accurate business and contact details and keep them up to date.

A.3.1You may use the Service only to run your own tuition business, and only lawfully.

A.3.2You must not: send unsolicited or bulk marketing messages through the Service; send marketing messages to people without their consent; upload content that is unlawful, infringing or harmful; try to access other customers’ data; probe, scan, overload or interfere with the Service; copy, reverse-engineer or resell the Service; or use it to build a competing product.

A.3.3We may remove content or suspend access under clause A.8 if we reasonably believe this clause has been breached.

A.4.1Messages to your students and guardians are sent through the WhatsApp Business Platform provided by Meta, from either a WhatsApp Business number that Glassroom operates or a number you provide, as chosen on the Order Form. Meta’s Business and Commerce policies apply to every message. You must obtain each recipient’s agreement to receive messages from your business before we message them on your behalf.

A.4.2If you bring your own number: you confirm that you own the number and may use it for your business; you authorise us to connect it to the WhatsApp Business Platform and to send and receive messages through it on your behalf for as long as the Agreement runs; you will complete any registration or verification Meta asks of you; and the number stays yours. When the Agreement ends we will disconnect it and stop using it. Any charges Meta bills for messages sent from your own number are for your account unless the Order Form says otherwise.

A.4.3Message templates must be approved by Meta before use. We manage template submissions. Meta may reject, restrict or delay templates and may limit or suspend a number at any time. We will use reasonable efforts to keep messaging available but we are not responsible for Meta’s decisions or outages.

A.4.4Messaging is included in the monthly fee at normal usage. If your message volume becomes far higher than a typical tuition centre’s, we may agree a fair-use limit or an additional charge with you in writing, with at least thirty (30) days’ notice.

A.4.5You are responsible for the content of messages sent from your workspace, including automated reminders that you enable.

A.5.1You will provide your records in the templates we give you, by the handover date on the Order Form, and you confirm you have the right to give them to us.

A.5.2We import your data as provided. We are not responsible for errors that were present in the data you gave us, but we will help you correct them.

A.5.3If your data arrives late or incomplete, onboarding takes longer. We will tell you what is missing.

A.6.1You will pay the fees in the Order Form. Fees are charged monthly in advance on each Billing Date to the payment card you register with our payment processor.

A.6.2If a charge fails, we will retry and notify you promptly. If the outstanding amount remains unpaid seven (7) days after the Billing Date we may suspend all or part of the Service under clause A.8 until the outstanding amount is paid in full. You must keep a valid card on file for as long as the Agreement runs.

A.6.3Fees are not refundable, including for a billing month that you cancel part-way through, unless this Agreement says otherwise or the law requires it.

A.6.4We may change the Standard Fee with at least thirty (30) days’ written notice. The change applies from the first Billing Date after the notice period. The Founding Rate in the Order Form is fixed and cannot be changed by this clause before it ends.

A.6.5All fees are in Singapore dollars and exclude GST and any other tax. If GST becomes chargeable, it is added on top of the fees.

A.6.6Our billing of you is separate from the invoices you send to your students through the Service. Money that your students pay you never passes through us unless you enable a payment provider integration, and that provider’s terms then apply.

A.7.1The Agreement starts on the Start Date and renews automatically for one billing month at a time.

A.7.2You may cancel at any time by written notice to us (WhatsApp or email accepted). Cancellation takes effect at the end of the billing month already paid for. During the free period it takes effect immediately.

A.7.3This Agreement may be terminated by any party giving to the other party not less than thirty (30) calendar days’ written notice.

A.7.4Either party (the “terminating party”) may end this Agreement by written notice stating when the termination takes effect, if any of these happens to the other party (the “affected party”): (a) the affected party goes into liquidation (except a voluntary liquidation to reconstruct or merge the business on terms the terminating party approved in writing beforehand), a receiver or administrator is appointed over all or a substantial part of its assets or business, it calls a meeting of its creditors, it makes or proposes an arrangement with or an assignment for the benefit of its creditors, or it stops or threatens to stop trading; (b) the affected party materially breaches this Agreement and, where the breach can be put right, fails to do so within fourteen (14) days of receiving the terminating party’s written notice asking it to; (c) the terminating party reasonably believes the affected party has committed fraud, gross negligence, wilful misconduct, bad faith, or reckless disregard of its duties; or (d) it becomes, or may become, unlawful for us to provide the Service under this Agreement.

A.7.5When the Agreement ends, your and your Users’ access stops, you must pay anything already owed, and clause A.10 (export and deletion) applies. Clauses that by their nature should continue (including A.10, A.12, A.13, A.17, A.18 and A.20) continue after the Agreement ends.

A.8.1We may suspend all or part of the Service if: fees are unpaid under clause A.6.2; we reasonably believe your workspace is being used in breach of clause A.3 or in a way that threatens the security or stability of the Service or other customers; Meta or another provider requires it; or the law requires it.

A.8.2Where practical we will tell you before suspending and give you a chance to fix the issue. We will restore the Service as soon as the reason for suspension is resolved. Fees continue during a suspension caused by your breach or non-payment.

A.9.1“Customer Data” means everything you and your Users put into the Service, and everything the Service generates from it for you: student, guardian, lead, tutor and staff records, schedules, attendance, invoices, payments and message history.

A.9.2You own Customer Data. You give us a licence to host, copy, process, display and transmit it only as needed to provide, secure and support the Service, and as described in Schedule B.

A.9.3We will not sell Customer Data you provide to us.

A.9.4You are responsible for Customer Data: that you have the right to use it, that it is accurate, and that you have the consents and have given the notices that Schedule B requires, in particular from parents and guardians of students under eighteen (18).

A.9.5We may use data about how the Service is used, in a form that does not identify you or any individual, to operate and improve the Service.

A.10.1During the Agreement you can export your student, class, attendance and invoice records from the Service, or ask us for a copy in a common format (spreadsheet or PDF) and we will, on a best effort basis, provide this within ten (10) business days.

A.10.2For thirty (30) days after the Agreement ends we will keep your workspace data and provide an export on request. After that we will delete Customer Data from our live systems within a further sixty (60) days. Backup copies are overwritten in our normal backup cycle and are only ever used to restore the Service.

A.10.3Clause A.10.2 does not stop us keeping any records we reasonably need for accounting, tax, legal, regulatory or dispute-resolution reasons, including our invoices to you, payment records and audit logs. We keep those for as long as those purposes need or the law requires, whichever is longer.

A.11.1We build Glassroom with our customers. You are welcome to ask for changes and new features. We decide what to build and when, and we will tell you honestly whether and roughly when we expect to build a request.

A.11.2Anything we build in response to a request is part of the Service, belongs to us, and may be offered to all customers. Unless we agree a price with you in writing beforehand, there is no charge for it and no obligation on us to build it.

A.11.3We may invite you to try features before general release. You can decline or switch them off, and early-release features may change or be withdrawn.

A.11.4You give us a free, permanent licence to use any suggestions or feedback you provide, without any obligation to you.

A.12.1Neither party shall, either before or after the termination of this Agreement, disclose to any person not authorised by the relevant party to receive it any information designated as confidential by any party, or relating to that party or to its affairs, which the disclosing party came to possess during this Agreement (together, “Confidential Information”), except where it is under a legal or regulatory obligation to do so to a legal, regulatory or taxation authority under any applicable law, or where the Confidential Information has been requested by a regulatory or government agency with jurisdiction over either party (and in that case that party shall immediately notify the other party of the request). Each party shall use all reasonable endeavours to prevent any such disclosure. For the purposes of this clause A.12, Confidential Information excludes information that becomes generally available to the public other than through a disclosure by the relevant party, but a compilation of otherwise public information in a form not generally available to or known by the public is still Confidential Information. Confidential Information includes any copies of documents containing the information described above, and any information or document derived from it. This clause A.12 survives the termination of this Agreement.

A.13.1We (and our licensors) own the Service, its software, design, documentation, templates and the Glassroom name and marks. Nothing in this Agreement transfers any of that to you.

A.13.2We give you a limited, non-exclusive, non-transferable licence to use the Service for your business for as long as the Agreement runs.

A.13.3Documents the Service generates for you (invoices, receipts, reports) are yours to use for your business.

A.14.1The Service depends on third parties, including Meta (WhatsApp), our hosting providers, our payment processor, and any payment or video-call provider you choose to connect. Their terms apply to your use of them.

A.14.2We are not responsible for a third party’s acts, outages or policy changes, but we will use reasonable efforts to work around them and keep you informed.

A.15.1We will maintain reasonable technical and organisational measures to protect Customer Data, as described in Schedule B, including encrypted connections, per-customer data separation, access controls and daily backups stored separately from the live system.

A.15.2We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. We will schedule maintenance outside Singapore school hours where practical and tell you in advance about planned downtime longer than thirty (30) minutes.

A.15.3Support is provided as stated in the Order Form. Best-effort means we respond as quickly as we reasonably can, but no response or resolution time is promised and no service credits apply.

A.16.1We warrant that we will provide the Service with reasonable skill and care and that it will perform materially as described. If it does not, your remedy is for us to fix the problem within a reasonable time or, if we cannot, for you to cancel and receive a refund of fees paid for the period after cancellation.

A.16.2Except as stated in this Agreement, and to the extent the law allows, the Service is provided “as is” and we exclude all other warranties, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet every requirement of your business or that it will be free of minor errors.

A.17.1Neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, business, goodwill or anticipated savings, however caused.

A.17.2Each party’s total liability to the other under or in connection with this Agreement, in any twelve (12) month period, is limited to the greater of the fees you paid us in the twelve (12) months before the event giving rise to the claim, or S$1,000.

A.17.3Nothing in this Agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited under Singapore law.

A.17.4Notwithstanding clause A.17.2, each party’s total liability for a breach of clause A.12 (confidentiality) or under the indemnities in clause A.18, in any twelve (12) month period, is limited to the greater of (a) three (3) times the fees paid or payable by the Customer in the twelve (12) months before the event giving rise to the claim, or (b) S$5,000.

A.18.1You will compensate us for any third-party claim, loss or cost arising from Customer Data, from messages sent from your workspace, from missing consents, or from your or your Users’ breach of clauses A.3, A.4 or A.9.

A.18.2We will compensate you, in line with clause A.17.4, for any third-party claim that the Service, used as permitted, infringes that third party’s intellectual property rights in Singapore. If such a claim arises we may change or replace the Service so it no longer infringes, or end the Agreement and refund fees paid for the period after termination.

A.18.3The party seeking compensation must tell the other promptly, let it control the defence, and give reasonable help.

A.19.1We may update Schedule A or Schedule B by giving you at least thirty (30) days’ written notice with the new version. The new version applies from the first Billing Date after the notice period. If you do not agree, you may cancel under clause A.7 before it takes effect. Continuing to use the Service after that date means you accept the new version.

A.19.2Changes to the Order Form (including fees, other than under clause A.6.4) need both parties’ written agreement.

A.20.1Notices. Formal notices must be in writing and sent to the email or WhatsApp number in the Order Form (or a replacement notified in writing). A notice counts as received on the next business day after sending.

A.20.2Entire agreement. This Agreement is the whole agreement between the parties about the Service and replaces any earlier discussions, proposals or terms, including the free-pilot terms published at glassroom.cloud/terms. Neither party relies on any statement not written here.

A.20.3Transfer. You may not transfer this Agreement without our written consent. We may transfer it to a company that takes over the Glassroom business (for example on incorporation), and will tell you when we do. The transferee takes on all our obligations under it.

A.20.4Independent parties. Nothing here creates a partnership, agency or employment relationship.

A.20.5Events outside a party’s control. Neither party is liable for delay or failure caused by events it could not reasonably control, except that you must still pay fees that are due.

A.20.6Severability and waiver. If any clause is unenforceable the rest still applies. Not enforcing a right does not waive it.

A.20.7Electronic signature. This Agreement may be signed electronically and in counterparts, and a scanned, photographed or typed signature is as valid as an original.

A.20.8Governing law and disputes. This Agreement is governed by Singapore law. If a dispute arises the parties will first try to resolve it in good faith within 30 days of one party raising it in writing. If that fails, the courts of Singapore have exclusive jurisdiction.

Questions about these terms go to titus@glassroom.cloud.